Relação médico-paciente nos pareceres-consultas enviados ao Cremesp / Doctor-patient relationship in consultation reports sent to the Regional Medicine Council / Relación médico-paciente en los dictámenes-consultas enviados al Consejo Regional de Medicina

Resumo Este estudo teve como objetivo avaliar, à luz da bioética, a frequência e as características dos pareceres-consultas do Conselho Regional de Medicina do Estado de São Paulo atinentes à relação médico-paciente. A amostra baseou-se nos pareceres-consultas publicados no site do conselho regional relativos aos descritores "relação médico-paciente", "bioética", "bioéticas", "bioético", "bioéticos" e "ética médica". Foram encontrados 5.012, sendo 2.717 (54,2%) relativos ao descritor "ética médica", 111 (2,21%) aos descritores "bioética", "bioéticas", "bioético", "bioéticos" e 163 (3,25%) ao descritor "relação médico-paciente". Conclui-se que a frequência dos relacionados à bioética e à relação médico-paciente é pequena quando comparada aos relacionados à ética médica, e que há predomínio de aspectos deontológicos e administrativos nos pareceres-consultas centrados na relação médico-paciente quando comparados aos aspectos bioéticos. Além disso, os pareceres-consultas e publicações desse conselho regional influenciaram resoluções do Conselho Federal de Medicina e a atualização do Código de Ética Médica.

Abstract This study aimed to evaluate, in the context of bioethics, the frequency and characteristics of the opinion-consultations of the Conselho Regional de Medicina (Regional Medicine Council) of the state of São Paulo concerning the doctor-patient relationship. The sample was based on the opinion-consultations published on the Regional Council website relating to the descriptors "doctor-patient relationship", "bioethics - bioethic - bioethical" and "medical ethics". The total number of opinion-consultations identified was 5,012, of which 2,717 (54.2%) were related to the descriptor "medical ethics", 111 (2.21%) were related to the descriptors "bioethics - bioethic - bioethical" and 163 (3.25%) were related to the descriptor "doctor-patient relationship". It was concluded that the frequency of opinion-consultations related to bioethics and the doctor-patient relationship is relatively small when compared to thenumber of opinion-consultations related to medical ethics, and that there is a predominance of deontological and administrative aspects in the opinion-consultations focused on the doctor-patient relationship, in comparison with bioethic aspects. In addition, the opinion-consultations and publications of this Regional Council influenced Conselho Federal de Medicina (Federal Council of Medicine) resolutions and the updating of the Code of Medical Ethics.

Resumen Este estudio tuvo como objetivo evaluar, a la luz de la Bioética, la frecuencia y las características de los dictámenes- consultas del Conselho Regional de Medicina (Consejo Regional de Medicina) del Estado de São Paulo atinentes a la relación médico-paciente. La muestra se basó en los dictámenes-consultas publicados en el sitio del Consejo Regional relativos a los descriptores "relación médico-paciente", "bioética", "bioéticas", "bioético", "bioéticos" y "ética médica". Se encontraron 5.012 dictámenes-consultas, siendo 2.717 (54,2%) relativos al descriptor "ética médica", 111 (2,21%) relativos a los descriptores "bioética-bioéticas-bioético-bioéticos" y 163 (3,25%) relativos al descriptor "relación médico-paciente". Se concluye que la frecuencia de dictámenes-consultas relacionados con la bioética y con la relación médico-paciente es relativamente pequeña cuando se la compara con los relativos a la Ética Médica, y que existe un predominio de aspectos deontológicos y administrativos en los dictámenes-consultas centrados en la relación médico-paciente en comparación con los aspectos bioéticos. Por otra parte, los dictámenes-consultas y las publicaciones de este Consejo Regional tuvieron influencia en las resoluciones del Conselho Federal de Medicina (Consejo Federal de Medicina) y en la actualización del Código de Ética Médica.

Discrepancies on quality perceived by the patients versus professionals on the quality of a nuclear medicine department.

PURPOSE: To evaluate the discrepancies between the professionals and outpatients on quality perceived of a Nuclear Medicine Department (NMD). MATERIAL AND METHODS: This cross-sectional study has been carried out using two questionnaires: a validated patient experience questionnaire and a quality perception questionnaire for professionals. Both questionnaires use the same 25 categorical items to measure service quality, 2 Likert scale items to measure satisfaction and willingness to recommend the NMD and 1 open-ended question. The patient questionnaire included 6 socio-demographic items and one job-related question (professionals). The categorical items were classified as "conformity" or "non-conformity." RESULTS: The response rate was 36.7% for outpatients and 100% for professionals. Mean value for satisfaction with the NMD was 9 points for patients and 6.9 points for professionals. Mean number of non-conformity items per person was 2.8 for the patient group and 8.7 for the professional group. Cohen's Kappa value was 0.112, indicating poor agreement in the classification of items as strong points and areas for improvement. Of the 25 items, the professionals and patients coincided on 12 (48%). CONCLUSION: Agreement was low between the quality perception of patients and professionals. The patients scored quality of service higher than the NMD professionals did. These instruments are useful aid to help health organizations detect areas for improvement, and to improve the quality of the service provided to patients.